Frequently Asked Questions

Account verification is required for all users to comply with Australian KYC (Know Your Customer) regulations. To verify your account:

1. Log in to your Delphi Exchange account
2. Navigate to 'Account Verification' in your dashboard
3. Upload a clear photo of your government-issued ID (passport, driver's license, or national ID)
4. Provide proof of address (utility bill, bank statement, or council rates notice)
5. Complete a selfie verification

Verification typically takes 1-3 business days. You'll receive an email notification once approved.

If you notice suspicious activity on your account or receive suspicious communications:

1. Immediately change your password and enable 2FA
2. Contact our security team at security@delphifintek.com
3. Report to Australian Cyber Security Centre (ACSC)
4. Contact local law enforcement if necessary

We take all security reports seriously and will investigate promptly.

Delphi Exchange offers competitive trading fees with transparent pricing:

• • Spot Trading: Real-time market rates with transparent fee structure
• • Fiat Deposits: Free for Australian bank transfers
• • Crypto Withdrawals: Network fees only
• • PayID Deposits: Free

For the most up-to-date trading fees and real-time pricing, please register for an account to access our live trading platform. All fees are clearly displayed before each transaction with no hidden charges.

Trading limits depend on your verification level:

• • Basic Verification: $10,000 AUD daily
• • Enhanced Verification: $50,000 AUD daily
• • Institutional: Custom limits available

Higher limits are available after the required verification and compliance checks are completed.

Our Compliance Report service provides comprehensive analysis for Australian businesses, including:

• • KYT (Know Your Transaction) analysis
• • Company background verification
• • Risk assessment and recommendations
• • AUSTRAC compliance reporting

Reports start from $299 AUD and help businesses meet regulatory requirements.

Blockchain Security Scanner is our advanced blockchain security scanner that analyzes cryptocurrency addresses for potential risks. It helps you:

• • Identify high-risk addresses before transactions
• • Detect suspicious transaction patterns
• • Ensure compliance with AML regulations
• • Protect against fraud and scams

Basic scans are free, with premium features available for advanced analysis.

TRX Energy Leasing allows you to rent Tron network energy to reduce transaction fees by up to 80%. This service:

• • Saves significant costs on Tron transactions
• • Provides instant energy delivery
• • Supports flexible rental periods
• • Uses Australian payment methods